FC2 User Inquires / Feature Requests / Bug Reports

Welcome to the FC2 User Inquiry Form.

Use this form to make inquiries about the following type of questions.
 - Questions about Payments
 - Bug Reports
 - Feature Requests

=========== Notice ===========

Before entering an inquiry please read the following manuals.

Forgot your password?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .http://id.fc2.com/remind.php
Edit your profile?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .http://fc2idmanualen.blog125.fc2.com/blog-category-5.html
Update your credit card information. . . . . . . . . . . . . . . . . . . . . . . . . . . http://fc2idmanualen.blog125.fc2.com/blog-category-9.html

Become a FC2 Video Premium member. . . . . . . . . . . . . . . . . . . . . . . . .http://videomanualen.blog126.fc2.com/blog-category-24.html
Withdraw from FC2ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .http://fc2idmanualen.blog125.fc2.com/blog-category-2.html
Cancel your FC2 Video subscription. . . . . . . . . . . . . . . . . . . . . . . . . . http://videomanualen.blog126.fc2.com/blog-category-18.html
FC2 Points manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . .http://fc2idmanualen.blog125.fc2.com/blog-category-7.html
FC2 Live Points manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..http://fc2livechaten.blog.fc2.com/blog-category-19.html
FC2 Video Affiliate manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .http://videomanualen.blog126.fc2.com/blog-category-19.html

=========== Reporting Bad Content/Copyright Infringement etc. ===========

- Submit DMCA notice regarding content on FC2 Video:
 http://video.fc2.com/dmca_help.php

- Report other Copyright Infringement:
 https://form1ssl.fc2.com/form/?id=949784

- Report Inappropriate site:
 https://form1ssl.fc2.com/form/?id=634066

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* PLEASE READ -IMPORTANT INFORMATION RELATING TO CREDIT CARD PAYMENTS *
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 Recently FC2 has implemented 3D Secure (A system to authenticate credit card holders), in order to prevent unauthorized credit card use by third parties.

 At present, payments to FC2 with VISA or MasterCard cards may require 3D Secure registration.Please note, the 3D Secure system name can vary between card companies (VISA has "Verified by VISA"; MasterCard has "MasterCard SecureCode"). The 3D Secure system is different from CVV system.

 If your payment does not appear to have been cleared you may need to do the following.
- Please visit your credit card company's website and register for 3D Secure.
- If you made a payment to FC2 with a VISA or MasterCard card that has not been cleared, it may have failed the verification check. If that is the case, your payment will be returned (some companies may deduct fees) at some point in the near future.

 For information on when your payment is due to be returned please contact your credit card company.
 Also, please refer to the following page.
http://fc2idmanualen.blog125.fc2.com/blog-entry-23.html

Please do not describe the non-masked credit card number on this form.

Thank you and have a nice day!
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Please note the following points when you use this from.
Please enter your contact email address in the right box of [ メールアドレス ]
After filling out the form, please click [ 確認 ] (confirmation) at the bottom.

Please kindly send your inquires in ENGLISH.
※ indicates required field.

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Name
メールアドレス
FC2ID Registered E-mail Address
Country, City
AntiVirus,FireWall
Which service?
Feature Request&Bug Reporting